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Maple Grove Hospital
9875 Hospital Drive
Maple Grove, MN 55369

Office hours are:
Monday - Friday 8:00am - 3:30pm

Billing Office
763-581-4980

Fax
763-581-4501

General Number
763-581-4480


Website: http://www.maplegrovehospital.org/
Frequently Asked Questions

What are eStatements?

eStatements are an electronic version of your mailed statement. The electronic statement is identical to the paper statement and can be viewed, printed or saved right from your computer.

 

Will I still receive a paper statement?

No.  By signing up for eStatements, you will no longer receive a paper statement.  If you need to receive a paper statement, you can opt out of eStatements by selecting the paper statement option under the profile tab.  If you need a copy, you can print it from your computer.

 

When will I receive my eStatement?

On your next scheduled statement.  Then every 30 days.

 

How will I know when my eStatement is ready for viewing?

You will receive an email notification letting you know that your statement is ready for viewing. You can access your statement from any computer by logging into your mysecurebill™ account.

 

Can I have my eStatement notification sent to two different locations?

Your eStatement notification can only be sent to one location, but you can access your account from any computer.

 

How long will my statement remain online?

You can view current and past statements for 12 months under "Statement History."

 

How do I view my statements after the 12 month period?

All statements can be saved on your personal computer. Simply open up the statement and select file>save.

 

How do I view my monthly statements?

Once you have logged into your account, simply select the statement icon and you will be able to view your statement.

 

Is there a charge for eStatements?

No, eStatements are completely FREE!

 

Is my personal information secure with eStatements?

All of your personal information is password protected and is secured with a 128-bit encryption to ensure your personal information is secure.

 

Can I print my eStatement?

Any statements can be printed just as any document on your computer.

 

What if I change my email address?

Log in to your personal account and select profile. If at any time you need to change your e-mail address, name or password, all information can be updated on this tab.

 

Who should I contact if I don’t receive my email notification?

If any questions arise please reference the Customer Service tab for support information.

How do I opt out of eStatements?

Log into your personal account and update your profile by selecting paper statements only.

 

What is Adobe Reader and why do I need it?

Adobe Acrobat® Reader ™ is free software used for viewing and printing of electronic forms. You will need this software installed in order for your computer to download, display or print your statement.

 

How can I get Adobe Reader?
If you need to download and install the Adobe Acrobat (free of cost for Windows, Macintosh and UNIX), please visit this website: http://get.adobe.com/reader/

What is the invoice number?
The invoice number is located in the top right hand side of your billing statement in a yellow box.

Where do I find the verification number on my credit card?
The card verification number is a three-digit number on the back of Visa/MasterCard/Discover or a four-digit number on the front of American Express.

When will my payment be posted to my account?
Your payment will be posted within three to five business days of the transaction.  A receipt confirming your payment will also be e-mailed to you.

Is there a charge to me for making a payment online?
No, there is no charge to our patients for making a payment online.

Is my personal information secure once I make an online payment?
All of your personal information is protected and is secured.